Z Gallerie Reviews
2 Reviews
5 Stars
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4 Stars
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3 Stars
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2 Stars
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1 Star
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Good Value
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Price & Quality
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THIS COMPANY IS CHEATING PEOPLE! On 6/7/2023 we Purchased a Sofa from Z Gallery store for $3,807.84 In September, they sent the wrong sofa. We immediately went to the store, where salesperson Chelsy made a call to corporate, and told us that we had the option to hold on to this sofa ( since we had given away our previous sofa the day before the delivery), and that the correct sofa would be sent tby November 2023. In November, we were told December! In December, we were told January! In January we were told Feb! In Feb, we were told MAYBE April! At that point, my wife and I called, and told them that we were tired of being strung along, and that we wanted to cancel our order, and get our money back, and that we would order a sofa from another store. We were told that as soon as they picked up the sofa, we would get our money refunded to our credit card! I went ahead, and ordered another sofa from another store where, obviously, I had to pay upfront. I was ok with that, since I was told numerous times that I would be refunded by Z Gallery! They picked up the sofa last week. I emailed them today to check on the status of my $3800 refund. This afternoon, an employee named Fernando Hernandez replied to me telling me that because the did a restructuring bankruptcy back in October, they can only give me a store Credit!!! This is completely shady, and underhanded, as I was ALWAYS told, all the way to Feb 2024, that I could get my money refunded. All the conversations are recorded on their end, where we asked several times if we would get our money back. This is not $38, or even $380, but almost $4000 that this company, who is still in business online, is refusing to refund me! My wife really liked the style of the sofa, and was willing to be patient. Had we been told before Oct, that there was a slight chance that this could happen, we would have cancelled our order... they strung us along, and waited until the sofa was in their possession to tell me this today
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Why don't you step up and take care of your customers? there are times to make excepts to your rules.
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How easy is it to get a hold of customer service at z gallerie?
“I called for 11 days and wrote multiple emails over 11 days before I was able to reach customer service. When I finally did, the customer service was the worse I have ever experienced. DO NOT SHOP HERE”
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Is z gallerie a scam or a legit company?
“Do NOT BUY IS A SCAM. I purchase a Sofa at the beginning of March, it was supposed to deliver 8 weeks after (beginning of May) at the end of may. Beginning of June 12 weeks after the order I called to check on my sofa and the said that was delayed and were uncertain on a delivery date, so I asked to cancel my order, they refused and threat that I would have lost my money if the order was going to be canceled. At the end of June I called again as we were going into the 16 weeks from the order, again no certain date for delivery and again I attempt to cancel the order, with the same result they threat to not return my money, so, I had to stick with the order. Finally, on July27 the sofa was derived basically 5 months after my purchase. Once the Sofa was installed I realized that neither the model and the size where the one ordered, so I called back customer service to have the sofa picked up and to have a full refund, at this point they agreed to refund me 14 business day after they would have picked up the sofa, they came a month after on August 30 to get the item from my apartment. Since then, I'm waiting for a full refund, its now mid December and still no refund have been issued and every time I call (when I'm able to talk with somebody) to say that the payment is scheduled for the following week. Bottom line after more than 9 months from the purchase they are unlawfully holding my money and their behavior is nothing less than a scammer that just stole my money and has no intention to return the sum paid. Just do not buy from this company the market is full of honest competitor that stand behind their products.”
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